For your E&O carrier

A short explanation of how Lookover fits into your inspection workflow — built to be sharable with your E&O insurance carrier or attorney.

What Lookover is

Lookover is software that helps licensed residential home inspectors capture inspection observations (photos and voice notes) and generate draft narrative findings. The inspector reviews and approves every finding before it appears in a finalized report.Nothing is delivered to the client without the inspector's explicit sign-off.

What Lookover does NOT do

• Lookover does not perform inspections. The inspector performs the inspection.
• Lookover does not finalize reports automatically. The inspector finalizes the report.
• Lookover does not communicate with clients independently. The inspector triggers report delivery.
• Lookover does not provide cost estimates, repair pricing, or contractor recommendations. US inspectors are legally barred from these; we adhere to the same standard.

The inspector remains the inspector of record

Every report finalized through Lookover identifies the inspector by name and license number, includes the inspector's company branding, and carries the inspector's electronic sign-off. The AI-drafted starting point is fully editable by the inspector before approval — wording, severity rating, photos included, and recommended actions.

Audit trail

Every report has an internal audit trail recording:

• Which findings were AI-drafted versus inspector-authored
• Which AI-drafted findings were edited by the inspector (and the diff)
• Who approved each finding and when (timestamped)
• When the report was finalized and delivered

This audit trail is available to the inspector at any time and can be exported on request — useful if a carrier requests evidence of professional review practice during underwriting or claim investigation.

Comparison to existing workflows

The Lookover workflow is functionally equivalent to a senior inspector reviewing draft narratives written by a junior assistant or transcriptionist — a workflow that is standard in many inspection firms and has been considered compatible with E&O coverage for decades. The only difference is that the “junior assistant” is software, and the review-and-approval happens in a structured tool rather than email or shared documents.

Standards alignment

Lookover's draft language is written against InterNACHI's Standards of Practice. As of our most recent benchmark (29 representative findings spanning the major property systems), our drafts align with InterNACHI SOP guidance at 86% accuracybefore inspector review. State-specific addenda (Texas TREC, California CREIA, etc.) are added on top of the inspector's own report templates and disclaimers.

Data security and confidentiality

Inspection content — photos, voice notes, findings, reports — is stored in encrypted Supabase Storage with row-level security. The AI providers we use (Anthropic, OpenAI) do not train their models on Lookover customer data by default. See our Privacy Policy for the full data handling details.

Questions from your carrier or attorney

We're happy to answer detailed questions directly from your carrier or legal team. Contact hello@uselookover.comand we'll route to the right person.

This document is for informational purposes only and is not legal advice or an insurance representation. Lookover is not a party to your E&O policy and cannot make coverage representations on your behalf — only your carrier can.